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Beyond Potential is an entertaining, informative, and immersive podcast about how individuals, teams, and organisations, can maximise their performance and be at their absolute best. If you’re a CEO, Chief HR Officer, senior leader, or just aspire to become more effective, and happier in your role, then this is the podcast for you.
Hosted by Tom Emery of HEX and Tom Mason of Potentia, we provide our own observations and expertise, and hear from diverse and interesting guests with great stories.
Hit subscribe and join us for insights, inspiration, and hopefully a few laughs along the way.
We have a website dedicated to Beyond Potential at www.beyond-potential.co.uk and you can email us at info@beyond-potential.co.uk. You can also find out more about HEX and Potentia at www.hex-development.com and www.potentia-leadership.com. However you’d like to contact us, we’d love to hear from you.
Episodes
2 days ago
2 days ago
28 min
In this episode of Beyond Potential, Tom Emery and Tom Mason are joined by Jule Salem, founder of Salem Solutions and host of the Dialing In podcast, to explore why connection in the workplace is the real driver of performance.
Jule shares how a career in accounting and finance, including CFO roles, led her into supporting contact centre agents, and why she believes so many of them are not set up to succeed in a demanding, metric-driven role. She explains why leaders need to be intentional about creating moments of connection, especially when teams work remotely, and why those moments can be as simple as a short check-in.
They discuss why disconnection is data too, the early human signs leaders often miss before they show up in the metrics, and the difference between getting compliance and getting real commitment from a team.
The conversation also explores how trust, clarity and accountability work together, how leaders can rebuild trust once it has been lost, and why creating more connection starts with looking at yourself.
A practical conversation for anyone who leads a team under pressure.
Connect with Jule
Visit Salem Solutions
Listen to Dialing In
More from Beyond Potential:
Website: www.beyond-potential.co.uk
Email: info@beyond-potential.co.uk
Connect with Tom Mason: www.linkedin.com/in/tomas-mason-coach
Connect with Tom Emery: https://www.linkedin.com/in/tom-emery-b8809818/
You can also find out more about HEX and Potentia at www.hex-development.com and www.potentia-leadership.com.
However you’d like to contact us, we’d love to hear from you.
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